Refund policy

At Zeavy, customer satisfaction is important to us. We aim to provide a transparent and reliable shopping experience for every customer. Please review our return and refund policy below before placing an order.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must be:

Unused and unworn

In original condition

Returned with original tags and packaging

Items that show signs of use, damage, washing, or alteration may not be eligible for return.
How to Request a Return
To request a return, please contact our support team at:
support@zeavy.store
Please include your order number and the reason for your return request. Once approved, our team will provide return instructions.
Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate solution.
Depending on the situation, we may offer a replacement, exchange, or refund.

Exchanges
Exchanges are available for items that arrive damaged, defective, or incorrect. To request an exchange, please contact our support team with your order information and details regarding the issue.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during checkout within approximately 5–7 business days. Processing times may vary depending on your payment provider or financial institution.
Non-Returnable Items
Certain items marked as final sale or non-returnable may not qualify for returns or refunds. Any non-returnable conditions will be clearly mentioned on the product page before purchase.
Discounts and Promotions
Promotional discounts and coupon codes must be applied during checkout. We are unable to issue refunds or adjustments for discounts not applied at the time of purchase.
Customer Support
If you have any questions regarding returns, refunds, or exchanges, our support team is here to assist you.
Business Name: Zeavy
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM
Phone: +1 (212) 555-3011
Email: support@zeavy.store
We are committed to providing a smooth, secure, and customer-friendly shopping experience.